Tuesday, December 18, 2007

On Hold

I am on a web-ex with Captaris tech support. It seems that I have talked to them a bunch over the past couple months and I am getting sick of it.

Right now I am on hold. They are having trouble giving me a key that allows me to use their Teamplate server product. I am trying to upgrade from an old version to their newest and it seems like it had been one trouble after another. Now I am on hold and it really seems this should be easier.

The guy forgot to ask me for my system id. I am back on hold.

So, I recently discovered in my last blog that attaching JPGs to a blog email now works. I have thought for some time that it should work and now it does. I do not know when they made that enhancement. Maybe they read the blog where I mentioned that it should work. Yeah right.. Only if Derry or Tera work for Google. (they do not)

The phone CHFA has in here is not ideal for being on hold. It does not have a speaker phone. I cannot mute. It is also a bit of a stretch to get it by my computer and it has to sit in my lap. I am glad I did not have Caparis call my cell phone. I would be pissed to waste my minutes like this. My neck is getting a bit sore holding the phone between my shoulder and ear. I might have to stop blogging because of the pain.

Why is this taking so long?

The guy is doing something on my computer without talking to me. I hate that.

I share this room with 4 other consultants. They are not very courteous about phone calls. This is part of the reason I hate being on Caparis support calls. At the moment all 4 are talking. Does not matter right now since I am ON HOLD. But, it is annoying nonetheless.

My neck cannot take this anymore. I am going to stop blogging.


Well between yesterday and today I spent almost 2 hours just getting a license key for our development server. It sure seems it should have been easier.

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