Wednesday, March 08, 2006


Here I am running hardware diagnostics on my brand new Dell computer. So far, all the tests have passed and I am on the last one (Hard Drive) before the guy on the line tells me that my problem is software. The thing is... I really believe that even if it is software, it is software that Dell provided me. I am sort of pissed at the moment that the last tech support person I talked to didn't have me try this before she had me reinstall windows. Yes, the last tech support person had me reinstall windows and other factory installed software. I've spent more time trouble shooting this brand new (two weeks old yesterday) computer than I've spent troubleshooting all other computers in my life. And, I am a bit suspicious that some of the software I've installed isn't all that stable, but then, I had it all running on my last Dell computer with no problems. AND it is software that I need for my job. AND it is software that a friend / coworker of mine is running on the exact model of computer I am using. I don't know... I am just killing time here while the diagnostics run. At this point, I hate Dell and will probably never buy another. I want to return this piece of crap, but I'm not exactly sure they'll let me if their diagnostic tool doesn't show there is a problem.

Probably not since their warranty says under "Things that are not covered":
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

What kind of idiot am I buy an expensive laptop computer that doesn't even guarantee that it will work with the software they install. I guess I am screwed.

And then... what do I do for a laptop?

This damn thing is only 38% done. I hate Dell.

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